I arrived on time and Ms I welcomed me with the best chair. She told me some of her recent episodes and misfortunes, then we got in to the Technical stuff which she needed assistance of.

In a way, i can see her frustrations as there are a lot of things she needs doing but her life is a bit disorganised which slowed her down hugely! I helped her with her mobile apps and clean up those which she doesn't need, streamline the apps on home screen, download the ones she really needs. Then helped her to make notes on Facebook features, also practised a few times.

Ms I needed some advice on certain stuff which I can't help on the spot but I summarised what she could do to make things easier for her before I left. She is grateful and said she will file another ticket once she has more to seek advice to improve her quality in life.