Ms M needed a mattress removing from her 5th floor flat - and it was ready by the front door when we arrived. We had already scoped out where it needed to go - a metal cage by the bins, intriguingly labelled 'lumber store'. Very thoughtfully, Ms M insisted on packing us off with cold drinks, as it was a sunny and warm evening. We surprised several residents, who were not expecting to share their lift with a large mattress and two Goodgym-logoed men - and finally descended in the company of an empty-handed Deliveroo rider. Mattress stowed and job done in approximately 12 minutes. We barely broke a sweat.