On a warm Thursday afternoon, Thaty and JP met at Mrs P’s home to help her with two tasks.

First was the changing of a light bulb, which took 30 seconds. Then we did a full tutorial on how to set up YouTube on the TV. This was complicated by all Google’s latest tech barriers (including trying to make a QR code work on a 2010s iPhone) but eventually the second light bulb of the afternoon appeared and we were in business!