Second try at collecting Ms C's insulin pen from her local GP surgery and this time all went well. The nurse on duty handed me the medication so that I could deliver it to Ms C at her home a quick bike ride away - now she's happy she has enough to last her until next time.

Finding Ms C's GP surgery, where her new insulin pen was waiting for her, was easy enough and the evening receptionist did her best to help locate it for me. Mission impossible this time though because the keys needed were not available... so I phoned Ms C to explain we'd have to reschedule delivery for after the weekend. We had a nice chat anyway and she was grateful to me for trying!