My mission was to deliver prescribed medicine to Ms J. Unfortunately the phermacy hadn't received the prescription. Because Ms J's phone was busy, I couldn't tell the bad news nor the reason. So, I went to her flat and explained it. Ms J's morbility was very poor and she expressed extreme desperation. She wanted to talk to her phermacist by herslf to find out why the repeat prescription was missed to be issued today. I dialled for her. Then, it resulted in her ringing up Cambridge House to request to send the priscription to her phermacy in urgency. I provided as much support as possible during the course of actions, including closing a window in the toilet as she requested. Finally, I made sure that she would be in touch with her key worker, I left her flat. She thanked me a lot but I still felt helpless for her.