Jokes and laughs were not what Sevan was expecting from Ms A as she explained how she ended up asking GoodGym for help. She was very chatty and good humoured as she explained that she'd gone from:

1. Being in the military; to
2. Having a back problem; to
3. Having her spinal cord severed while operating on her back; to
4. Finally, years later, developing a serious brain tumour

Despite those setbacks, Ms A went against the grain and was very positive about her situation. She wanted to make the most of her life rather than resigning herself to being disabled and stuck indoors. She realised that others were much worse off than she was.

Ms A's medical conditions meant that she had trouble moving heavy or bulky items and over time, her trusted neighbours who helped her had moved away. This meant that she didn't have anyone to take bags out to the communal bins as Ms A said that the council didn't offer her any support.

When Sevan arrived, he found 12 bags in the hallway filled with packaging and 6 more filled with food waste in the kitchen. They'd slowly built up over a few months. They were all moved outside the flat while Ms A chatted away about her life, her medical conditions and the history of the local area, having lived around Ealing for most of her life.

Once Sevan managed to stop chatting, moving the bags only really took 15 minutes as he took away a few at a time. When Sevan mentioned that he needed to take some photos for the report, it was another chance for Ms A to crack a joke.

"Oh no, everyone will wonder why I drink so much Actimel!"

Luckily the communal bins were empty, so as Sevan filled one all the way to the top with Ms A's 18 bags. This meant that Ms A's Actimel habit was hidden away in the metal container, unable to be seen by others