Work with us: Head of Operations, Older People

We're looking for a new member of the team to lead our work supporting older people

December 20, 2019

Have your own GoodGym story to share with the community? Email and we'll be in touch.

Head of Operations, older people

£36k, Based in central London
GoodGym is seeking a Head of Operations to direct its ambitious work supporting older people across the UK. This is a pivotal role in our senior team and your work will have significant social impact on a national scale. As our Head of Operations for older people, you will oversee the development, growth and delivery of GoodGym’s highly impactful work tackling isolation and loneliness of older people.
The post will be based in central London and manage operations across the UK.

About GoodGym
GoodGym is a multi-award winning social enterprise that connects exercise with volunteering. Across 57 cities and boroughs its members run to help isolated older people and community projects. It’s shown to reduce isolation, improve community cohesion and to improve wellbeing for all involved. It is frequently cited as a leading social innovation by the government, mainstream press and leading think tanks. GoodGym’s impact and activity continues to grow and in this role you will play an important part in increasing our impact
For more information, please visit

Job Purpose
The post holder will have oversight and responsibility for the national operation of GoodGym’s work with older people.


- Drive a process of continuous research and improvement.
- Work in partnership with the CEO and wider staff team to devise and implement strategy related to older people operations.

- Oversee the development, management and maintenance of national and local referral relationships with organisations such as the British Red Cross and Age UK.
- Work with the Head of Business Development to identify and develop referral partnerships for coach runs and missions.

Management of Older People Operations
- Lead the effective day-to-day running of missions and coach runs services.
- Line manage and lead the Older People Operations Team.
- Ensure agreed targets for coach runs and missions are met.
- Oversee monitoring and reporting relating to older people’s operations.
- Improve efficiency through identifying areas in need of improvement and developing solutions.

Policy and Safety
- Manage the processes by which the safety of participants is ensured including volunteer and staff recruitment, training, DBS checking and management.
- Oversee the management of safeguarding matters arising in line with GoodGym’s Safeguarding Adults policy.
- Ensure adequate processes are in place to effectively support and manage relationships with volunteers and older people.
- Lead on the review and implementation of policies, systems and procedures pertaining to our work with older people.
- Maintain up to date knowledge of legislation, guidance and best practice related to GoodGym’s operations.

Person Specification
The successful candidate should demonstrate a passion and ability for developing interventions that make real impact.

- Target-oriented with a track record of improving performance
- Line management experience
- Excellent communicator, able to focus on outcomes with diverse stakeholders
- Project management experience
- Systematic and data-driven decision maker
- Excited about growth, energetic and proactive; loves getting things done
Highly organised and able to prioritise tasks, with strong time management skills

- Experience of improving digital services / processes and working with web developers
- Experience or knowledge of scaling up services
- Experience of working with vulnerable adults and understanding of the issues affecting them, and the services which support them
- Experience of reviewing, developing and delivering training
- Experience of volunteer management

Why join us?

  • Be part of our important mission to bring communities together and reduce loneliness and isolation. GoodGym is a scalable approach to tackling major social issues and you’ll play a central role in it
  • Friendly, positive team with real purpose
  • Growing organisation with national reach
  • 25 days holiday + bank holidays
  • Central London location; Somerset House, free entry to many exhibitions and events

How to apply:

Please apply with CV and a concise, relevant cover letter in which you clearly demonstrate your understanding of our work.

Send your CV and cover letter to:

Schedule: Applications will close midnight 27th January 2020.
Interviews will be scheduled for the 11th and 12th of February 2020.

We are an equal opportunity employer and value diversity as an organisation. We particularly welcome applications from women and BAME applicants to address underrepresentation in our workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital or disability status.

The information collected during our recruitment process is only used for monitoring purposes to assist us in analysing the profile and make up of individuals who apply, are shortlisted for and appointed to each vacancy. In this way, we can check we are complying with the Equality Act 2010 and with our own Equality Opportunities and Diversity policy.


Have your own GoodGym story to share with the community? Email and we'll be in touch.
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